Shell888 Privacy Policy — Data Protection Your Privacy

Shell888 ("we", "Platform") is fully committed to protecting the privacy and personal data of every individual who uses our services. This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure and protection of your personal information.

We adhere to internationally recognised data protection principles, including lawful data collection, clear purpose, data minimisation, accuracy, security, and accountability. Every decision we make regarding members' personal data is made with your interests and privacy rights as the priority.

This policy applies to all information collected through the official Shell888 website, mobile app, email communications, support live chat, and all other digital channels operated by Shell888.

Shell888 collects various types of information depending on how you interact with our platform. The following are the categories of information we collect:

We do not collect information beyond what is required for platform operations and legal compliance. All data collection is carried out on a lawful basis and with a clear purpose.

Shell888 uses the personal information collected for the following legitimate purposes related to platform operations:

• Account Management: To create, verify and manage your member account, including the KYC process required to confirm your identity and protect account security.
• Transaction Processing: To process deposits, withdrawals and all financial transactions securely and efficiently through trusted payment channels.
• Legal Requirements Compliance: To comply with legal obligations including anti-money laundering (AML) requirements, fraud prevention and reporting to relevant authorities.
• Service Improvement: To analyse platform usage patterns for the purpose of improving user experience, technical performance and gaming offerings.
• Service Communications: To send important notifications regarding your account, terms amendments, security updates and necessary technical information.
• Responsible Gaming: To monitor betting habits and identify members who may need responsible gaming assistance or support.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse and any security threats to the platform.

Shell888 does not sell, rent or share members' personal data with third parties for marketing purposes without your consent. However, there are certain situations where we need to share your information with the following parties:

• Payment Service Providers: Transaction details are shared with payment service providers such as banks, FPX processors, DuitNow, and approved digital wallet providers, solely for the purpose of processing your transactions.
• Game Software Providers: Some technical data is shared with third-party game software providers that operate games within our platform, subject to strict confidentiality agreements.
• Relevant Authorities: Where required by law or court order, we will disclose the necessary information to authorities such as the Royal Malaysia Police (PDRM) or relevant regulatory bodies.
• Technical Service Providers: Cloud infrastructure providers, cybersecurity services, and data analytics partners that help us operate the platform are all bound by strict data protection agreements.

Shell888 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or accidental disclosure.

• 256-bit SSL Encryption: All data transmitted between your browser and shell888 servers is protected by industry-standard 256-bit SSL encryption, ensuring no third party can intercept your sensitive information.
• Stored Data Encryption: Sensitive data stored in our databases, particularly financial information and passwords, is protected using robust AES-256 encryption algorithms.
• Two-Factor Authentication (2FA): shell888 supports two-factor authentication for member accounts to add an extra layer of protection against unauthorised access.
• 24/7 Security Monitoring: Our technical security team continuously monitors systems to detect and respond to any threats or suspicious activity.
• Regular Security Audits: The shell888 platform undergoes regular independent security audits to identify and remediate any potential vulnerabilities.

Shell888 uses cookies and similar tracking technologies to enhance user experience, analyse platform traffic and deliver relevant content. The following are the types of cookies we use:

You can manage cookie settings through your browser. Please note that disabling essential cookies may affect certain functions of the Shell888 platform.

Shell888 recognises and respects your privacy rights. As a member of our platform, you have the following rights regarding your personal data:

Shell888 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law.

• Active Account Data: For as long as your account is active and for the minimum period required by applicable regulations following account closure.
• Transaction Records: At least seven (7) years after the transaction occurs, in accordance with financial law and anti-money laundering requirements.
• KYC Records: At least five (5) years after the business relationship ends, in accordance with identity verification requirements.
• Technical Logs: Up to twelve (12) months for security and fraud detection purposes.
• Support Communications: Up to three (3) years for complaint resolution and service improvement purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised using industry-recognised methods.

The shell888 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Shell888 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the shell888 platform — the fastest way to get a response.
• Data Protection Email: [email protected] — for written enquiries and official privacy-related requests.

Shell888 also reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or the latest legal requirements. Any material changes will be communicated to members via in-platform notifications or email. The most recent revision date is always displayed at the top of this document.